Seems to effect search as well as On Demand players section. Router model - this is usually found on a sticker on the bottom of the router Roughly how long this issue has been happening for 2-Check your Cables For Loose Ends It has happened to the best of tech wizards. Scam calls I originally had a YVM105 error, this changed to a YVM102 error and despite trying all the instructions from BT (more than once!) iOS. Szkesfehrvri Csald- s Gyermekjlti Kzpont. Mobile. First unplug the ethernet cable from the back of your TV box, wait 10 seconds, then plug it back in. Fix for YVM105 A YouView Box FAQ It looks like your box won't load that service at the moment. More options. Contact us. To look for your error, please type the code, in full, into the box below. Our TV box is the old non-recordable BT TV Box Z4 type and is connected to the router via ethernet cable. Fix for YVM302 A YouView Box FAQ Looks like we're not getting enough signal from your aerial at the moment. Have you checked that your PLA's (powerline adaptors) if used between Router & Youview box are paired still? The first thing to do is go into the Settings and try a retune. If you are, I'd recommend trying a reset to see if that helps. Why on earth BT cannot provide this simple solution in their advice is extremely disappointing. Help with TV regions edited 6 March 2017, 10:48PM. General. - restarting the TV box - replacing the ethernet cable - restarting the router - factory resetting the router None of this has made any difference. Fortunately, whether you're dealing with signal loss, missing channels, distorted or pixelated picture, spotty audio, a faulty remote control or . Router model - this is usually found on a sticker on the bottom of the router Roughly how long this issue has been happening for when you're interacting with an on-demand app. Video playback is jerky, stuttering or freezes completely. Apple TV. Now retry to see if this has fixed the problem Hi @Alastair3 welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT TV service. It happens after around 5 mins of inactivity with the main YouView UI, ie. Visit the BT Community, where our customers share their expertise and advice. I have tried the following: - connecting through the Broadband menu on the TV box. If this doesn't work, you can also find it in Settings > Box information and Software Information. What's wrong? Don't worry we know some steps that might help: Check your internet Restart your box Check your cables Check your box is connected to the internet Restart your router Further help See all Error Messages results Was this helpful? Looks like we're not getting enough broadband speed from your router to show a good picture. How do I print out colouring in sheets? Simply click the button below to get started: Need more help? Amazon Fire TV. Getting Started. Follow these easy steps to make sure your Powerline Adapters and BT Mini Connectors are working together as a pair. Although your box does not support recordings, you are able to watch your favourite programmes On Demand (if the app is available). When things go wrong, it can quickly get you up and running again. Find out how to fix your email error code Need more help? BT Sport; Mobile Plusnet Mobile; Sim only deals. Here's a guide to troubleshooting your Powerline Adapters or BT Mini Connectors if they're not working. View all error help If you don't have an error code, there's a list of other problems below, with help on how to fix them. Read more today. What's the difference between 'Milkshakers!' and 'More milkshake!'? Check your cables Restart your box Retune your channels Planned Engineering Works Check your signal Check for signal interference Further help See all Error Messages results Was this helpful? Here are some answers to help you. If your TV is fine, but your YouView box is giving YVM302, then it's one of two things - either it's faulty, or it has fastened onto a 'wrong' transmitter in your area, which it can't quite hold onto. Ask the BT Community. There's nothing worse than encountering BT YouView box problems when you're already comfortable in bed or on your couch while watching your favourite show or movie. Fixing BT error codes Simply enter the BT TV , BT Sport or BT App error code you're seeing on your screen below, to quickly get the solution to fix your problem. Go back to: What can we help with? Now retry the service to see if you still get the error If you still get the error, restart your TV box by flicking the switch on the back. Everything may be connected, but could have lost pairing code - does happen sometimes - easy way to check first is swap them with something that you know works & see if they work correctly with other equipment: maybe try directly with Tv's broadband . Box model & software version it's running on - This can be found by pressing help and then info on your remote. The ideal aerial signal connection should be above 50 percent to enjoy your broadcast TV. About BBC iPlayer and our policies Samsung Smart TV. Fix for YVM102 A YouView Box FAQ Broadband connection unavailable It seems your box has lost touch with your router. Browse our help categories. Amazon Fire Tablet. Enter error code You should enter the code exactly as it's shown. Menu. Broadband, phone & TV. Coverage checker. It's annoying, frustrating, and quite frankly, definitely a mood-killer! Get support from the BT community >. Browse the forums or log-in to ask a question. I eventually found your reply on the BT Community forum. Don't worry we know some steps that might help: Try again Check your internet Check for software updates Check your cables Restart your router Restart your box Further help See all Error Messages results Was this helpful? If this doesn't work, you can also find it in Settings > Box information and Software Information. Need more help? View and manage your mobile account, tariff and usage. BT TV app. Flexible and affordable sim only deals with no contract. If you're looking for help with your Powerline Adapters or Mini Connectors, here are all . Simply click the link below and give it a go. Box model & software version it's running on - This can be found by pressing help and then info on your remote. Check your router firmware connections' status page. Quick and easy access to your account, services, bills and tools. Try these steps and we'll help you reconnect: Check your internet Check your box is connected to the internet Check your cables Restart your router Restart your box Further help See all Error Messages results Was this helpful? It looks like your box won't load that service at the moment. If your error code has a dash, for example BTP-302, don't forget to include this too. Learn more about your TV control and setting up BT Ultra HD. We don't recommend using wireless extenders to connect the BT TV box to the Hub. Fix for YVM210 A YouView Box FAQ Sorry, you can't record on this device This YouView box does not support the recording feature, to record programmes you need a YouView+ box. Hi @nicola_hf, Welcome to the forum. Are you sure you're not using ethernet powerline adapters or mini connectors? It's caused by the YouView box dropping the connection to the router. Related articles. The TV help tool is available to all BT TV customers. Android. BT TV help is the place to get support with setting up your BT TV app. Avril. Try these steps and we'll see if we can help it pick up the pace: Our network reaches over 99% of the UK, so we've got you covered . Kezdlap; Csald- s Gyermekjlti Szolglat For example, BTP-302 Got a BT Email error code ? From the dropdown list, select Signal Quality.

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